Shipping policy

Shipping and Delivery Policy – HerbalRoots

At HerbalRoots, we aim to provide a smooth and reliable shopping experience. Our shipping and delivery policy is designed to be transparent, simple, and customer-focused.

Free Shipping Nationwide

We offer free shipping across Pakistan on all orders, with no minimum purchase requirement. Shop confidently without worrying about additional delivery costs.

Delivery Timeframe

Orders are typically delivered within 3–6 working days. This timeframe helps set clear expectations for when you can expect to receive your order.

Customer Responsibility for Information

Customers are responsible for providing accurate and complete contact details and delivery addresses at the time of placing an order. Incorrect or incomplete information may result in delivery delays or failed deliveries.

Order Verification

If there is any issue or discrepancy with your order, a representative from HerbalRoots may contact you before processing the order to confirm or correct the details.

Delivery Attempts

Our courier partners will make up to three delivery attempts. If delivery is unsuccessful after these attempts, the parcel may be returned to us.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for customer convenience, allowing you to pay at the time of receiving your order.

Direct Bank Transfer

For customers choosing Direct Bank Transfer, transaction proof must be shared for payment verification to ensure smooth order processing.

Returned Parcels

HerbalRoots reserves the right to deduct delivery charges and applicable taxes (if any) in case an order is returned due to customer unavailability, incorrect information, or refusal to accept the parcel.

Possible Delays

While we strive for timely delivery, delays may occasionally occur due to factors beyond our control, such as weather conditions, public holidays, or courier service issues. We appreciate your patience in such situations.

Contact Information

For any shipping or delivery-related questions, please contact us at:
📞 0305-6276762